Returns

At The Shoe Collective, we prioritize your satisfaction. Here’s a quick guide to our return policy:

Returns

• 30-Day Window: Request a return within 30 days of receiving your item. Items returned after 30 days are eligible for store credit if shipped within the window.
• Conditions: Items must be unworn, unused, with tags attached, and in original packaging. Proof of purchase is required.
• Non-Returnable: Final Sale items (40% off or more), gift cards, and items without tags cannot be returned.

Shipping Costs

• Free Shipping Orders: A return label will be provided. Original shipping costs will be deducted from your refund, including for multiple size orders.
• Orders Under $79: Customers cover return shipping.

Damages or Issues

For defective, damaged, or incorrect items, visit The Shoe Collective Return Policy for details.

Exchanges

We don’t offer direct exchanges. Place a new order, and we’ll issue a refund once your original item is returned.  This helps get you the item faster.

How to Start

• Begin your return use the form below or email us at support@theshoecollective.com.
• If shipping it yourself, ship returns to:
  The Shoe Collective
  432 Phoenix St, South Haven, MI 49090

Unrequested returns will not be accepted.

If you need to update address click change address.

Thank you for shopping with us!