Returns & Exchanges

Please read return policy below before starting a return. Items must be unworn and have original tags attached.

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IMPORTANT: Photo attachments are required for all returns and must clearly show the condition of the item. For shoe returns, photos of the original shoe box must also be included. Returns will not be accepted without these images. Please allow up to 2 business days after receipt for inspection and processing. Using the shoe box as a shipping box will void refund eligibility.

Change address

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If an item is returned after 30 days, you will receive store credit, provided the item was shipped within the 30-day window.

To be eligible for a return, the item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

All returns must be shipped back in a protective shipping box. Shoe boxes alone are not accepted and will be returned to sender. Items sent without a prior return request will not be accepted.

Please note: The original shipping cost we paid to ship your order will be deducted from your refund. If you ordered two sizes of the same item and return one, both the original outbound and return shipping costs will be deducted from your refund.

We do not accept returns on sale or discounted items, gift cards, or any items marked final sale. Any item discounted 40% or more is considered final sale and is not eligible for return.

How to Start a Return

Use your order number above to initiate a return. Once submitted, send your return to:

The Shoe Collective
432 Phoenix Street
South Haven, MI 49090

If your return is accepted and your original order qualified for free shipping (over $79), we'll send you a prepaid return shipping label.

If your original order did not qualify for free shipping, you are responsible for the cost of return shipping. Once we receive your item, we will inspect it and issue your refund.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

Exchanges

We don't currently offer direct exchanges. To exchange an item, simply place a new order for the item you'd like. We'll ship it right away while we wait to receive your return.

Store Credit

If a return is issued as store credit, it can only be used for future purchases. Store credit is non-refundable, and any items purchased with it are considered final sale.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@theshoecollective.com.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

  • Customer responsibility: We are not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, please contact us immediately.

  • Reshipping fees: If your order is returned to us due to an incorrect address, we can reship it, but additional shipping charges will apply.

  • Lost packages: If a package is lost due to an incorrect address entered by the customer, we are unable to issue a refund.

  • Changes after shipping: Once an order has shipped, we cannot update the address or reroute the package.