Returns

At The Shoe Collective, we prioritize your satisfaction. Here’s a quick guide to our return policy:

Returns

• 30-Day Window: Request a return within 30 days of receiving your item. Items returned after 30 days are eligible for store credit if shipped within the window.
• Conditions: Items must be unworn, unused, with tags attached, and in original packaging. Proof of purchase is required.
• Non-Returnable: Final Sale items (40% off or more), gift cards, and items without tags cannot be returned.

Shipping Costs

• Free Shipping Orders: A return label will be provided. Original shipping costs will be deducted from your refund, including for multiple size orders.
• Orders Under $79: Customers cover return shipping.

Damages or Issues

For defective, damaged, or incorrect items, visit The Shoe Collective Return Policy for details.

Exchanges

We don’t offer direct exchanges. Place a new order, and we’ll issue a refund once your original item is returned.  This helps get you the item faster.

How to Start

• Begin your return at account.theshoecollective.com using your order  email.
• If shipping it yourself, ship returns to:
  The Shoe Collective
  432 Phoenix St, South Haven, MI 49090

Unrequested returns will not be accepted.

Thank you for shopping with us!