We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  If Item is returned after the 30 days, you will receive store credit as long as item was shipping during the 30 day window.  

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags on, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returns must be shipped back in a protective shipping box—shoe boxes alone are not accepted and will be returned to sender. Items sent without a return request will not be accepted.

Please note: The original shipping cost we paid to ship your order will be deducted from your refund. If you ordered two sizes of the same item and return one, both the original shipping cost and the return shipping cost will be deducted from your refund.

We do not accept returns on sale or discounted items, gift cards, or any items marked final sale. Any item discounted by 40% or more is considered final sale and is not eligible for return.

To start a return, use your order number above.  Please note that returns will need to be sent to the following address: The Shoe Collective, 432 Phoenix Street, South Haven, MI 49090

If your return is accepted and was over the mark of $79 for free shipping, we’ll send you a return shipping label. 

If your return was under the $79 mark and did not qualify for free shipping, you are responsible for the cost of shipping the item back to us at 432 Phoenix St, South Haven, MI 49090.  Once received, we will inspect the item and issue the refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.  We can then evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

Exchanges can only happen if you purchase the item your looking for as another order.  We can then ship this to you right away as we wait for your item to come in so we can return it.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.  If approved, you’ll be automatically refunded to your original payment method within 10 business days.  Please remember it can take multiple business days for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@theshoecollective.com.