After-Holiday Returns: How to Do Them Properly (and Avoid Delays)
The weeks after the holidays are one of the busiest return periods of the year. While returns are common, many delays and denials happen simply because return steps weren’t followed correctly. Understanding how after-holiday returns work — and how to prepare your return properly — can save time, frustration, and unexpected fees.
Below is a clear guide to how to return items correctly after the holidays, especially for apparel, footwear, and accessories, and what most retailers expect during this high-volume season.
Act Quickly: Most Returns Have a Time Limit
Most retailers operate with a 30-day return window, starting from the date you receive your item.
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Returns requested after this window are often denied or converted to store credit
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Items shipped within the return window may still be accepted if they arrive late
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Holiday extensions vary by retailer, so always check before assuming extra time
Waiting too long is the most common reason returns are rejected.
Photo Documentation Is Increasingly Required
To protect against fraud and speed up processing, many retailers now require photos with return requests.
Commonly required photos include:
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Clear images showing the item’s condition
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Close-ups of tags, soles, and packaging
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For footwear, photos of the original box
Returns submitted without proper images are often delayed or denied.
Item Condition Matters
To qualify for a return, most retailers require items to be:
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Unworn and unused
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In original condition
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With tags attached
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In original packaging
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Accompanied by proof of purchase
Even light wear or missing tags can make an item ineligible.
Proper Packaging Is Required
Improper packaging is one of the biggest causes of rejected returns.
Best practices include:
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Shipping returns in a protective outer box
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Never using product boxes as the shipping container
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Securing items to prevent damage during transit
Items returned without proper protection may be refused.
Understand Shipping Deductions and Fees
After the holidays, many retailers deduct shipping-related costs from refunds.
These may include:
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Original outbound shipping costs
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Return shipping costs
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Both costs when multiple sizes are ordered and partially returned
Free shipping thresholds often determine whether a prepaid return label is provided.
Processing Takes Time During Peak Return Season
Return volume is highest after the holidays, which can extend processing times.
Typical timelines include:
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1–3 business days for inspection after delivery
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Refunds issued within 7–10 business days once approved
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Additional time for banks or credit card providers to post funds
Checking tracking and allowing time for processing helps reduce stress.
Exchanges Are Often Handled as New Orders
Many retailers no longer offer traditional exchanges.
The most common process is:
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Place a new order for the correct size or item
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Ship the original item back
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Receive a refund once the return is approved
This method ensures faster delivery and better inventory availability.
Sale Items and Final Sale Restrictions
Most retailers do not accept returns on:
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Sale or discounted items
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Final sale items
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Gift cards
A common rule is that items discounted 40% or more are considered final sale.
Damaged or Incorrect Orders
If an item arrives damaged or incorrect:
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Contact the retailer immediately
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Provide photos of the issue
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Do not use or wear the item before reporting
Quick communication leads to faster resolution.
Why Following Return Guidelines Matters
During peak return season, retailers process a high volume of requests. Following return guidelines helps:
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Speed up refunds
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Prevent denied returns
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Reduce processing delays
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Keep return policies fair for everyone
A properly prepared return makes the process smoother for both shoppers and retailers.
