The Original - Caterpy Run

Returns

At The Shoe Collective, we prioritize your satisfaction. Here’s a quick guide to our return policy:

Returns

• 30-Day Window: Request a return within 30 days of receiving your item. Items returned after 30 days are eligible for store credit if shipped within the window.
• Conditions: Items must be unworn, unused, with tags attached, and in original packaging. Proof of purchase is required.
• FINAL SALE: Any product 40% off or more is a FINAL SALE ITEM excluded from returns.
• Other Non-Returnable: gift cards, and items without tags, worn items, shoe boxes shipped that are not in a shipping box, damaged shoe boxes cannot be returned.

Shipping Costs

• Free Returns: A return label will be provided. Original shipping costs will be deducted from your refund, including for multiple size orders.
• Orders Under $79: Customers cover return shipping.
• Same Items multiple sizes: These returns will have original shipping costs and return costs deducted from refund as it increases cost to ship dramatically.

Damages or Issues

For defective, damaged, or incorrect items, visit The Shoe Collective Return Policy for details.

Exchanges

We don’t offer direct exchanges. Place a new order, and we’ll issue a refund once your original item is returned.  This helps get you the item faster.

How to Start

• Begin your return use the form below or email us at support@theshoecollective.com.

Unrequested returns will not be accepted.

Thank you for shopping with us!